Frequently asked questions
Got Questions? We've Got Answers
What if it doesn't work for me?
What if it doesn't work for me?
You're covered by our 100-night money-back guarantee. If you're not fully satisfied, return it for a full refund no questions asked.
How long does shipping take?
How long does shipping take?
Orders ship from our US warehouse within 24 hours. Standard delivery takes 3–6 business days.
Is my payment information secure?
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment providers. We will never store your card details.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Reach out within 12 hours of ordering and we'll do our best to adjust or cancel it before it ships. Once it's shipped, it falls under our return policy instead.
Do you offer a warranty?
Do you offer a warranty?
Every EverSleep topper comes with a 1-year warranty against manufacturing defects, plus the 100-night trial for fit and comfort.